Processing Special Claims Webinar

Duration - 120 minutes

Speaker : Dewayne Legrant

1-Day Training | June 25, 2026 | 1 pm-3pm EST

PURCHASE OPTIONS
  • Single Attendee
    $ 199
  • Up to 5 Attendees
    $ 750
  • Up to 10 Attendees
    $ 1400
  • Up to 15 Attendees
    $ 2200
  • Up to 20 Attendees
    $ 2500
  • Certification Exam
    $ 150

Processing Special Claims Webinar

Webinar Overview

Special Claims are a critical HUD mechanism that allows Section 8 Owners to recover a portion of revenue lost due to vacancies, unpaid rent, and tenant-caused damages following move-out. When properly prepared and submitted, Special Claims can significantly reduce financial loss; however, errors in documentation or timing often result in delayed or denied claims.

This webinar provides practical guidance on how to prepare, submit, and track HUD Special Claims efficiently and accurately. Participants will gain a clear understanding of claim eligibility, required HUD forms, and supporting documentation needed to improve approval outcomes. The session also covers strategic timing and workflow practices to help owners maximize reimbursable claim amounts.

Webinar Outline

I. Introduction to HUD Special Claims

  • Purpose of Special Claims within Section 8 programs

  • Common reasons claims are delayed or denied

  • Overview of the Special Claims approval process

II. Types of Special Claims

  • Vacancy Loss Claims

  • Unpaid Rent Claims

  • Damage Claims

  • Key eligibility requirements for each claim type

III. Required HUD Forms & Documentation

  • HUD forms required for Special Claim submissions

  • Completing claim forms accurately and consistently

  • Common form errors and how to avoid them

  • Required supporting documentation checklist

IV. Preparing Claims for Approval

  • Best practices for documenting tenant move-out conditions

  • Using tenant ledgers and rent histories effectively

  • Coordinating maintenance, accounting, and occupancy records

  • Quality control steps before submission

V. Submission Timing & Workflow Strategy

  • Understanding submission deadlines and timelines

  • Scheduling claims to maximize reimbursement

  • Tracking claims and responding to HUD follow-up requests

  • Reducing rework and resubmissions

VI. Common Pitfalls & Practical Tips

  • Frequent causes of claim denial

  • How to strengthen claim narratives

  • Internal process improvements to increase approval rates

Who Should Attend

  • Section 8 Owners and Agents

  • Property Managers and Supervisors

  • Compliance and Accounting Staff

  • Asset Managers

  • Staff responsible for move-outs, ledgers, or claims processing

Course: HUD Occupancy,

Dewayne Legrant
Dewayne Legrant

Dwayne T. Legrant, President and CEO of Omni Property Management Services, brings over 30 years of experience in the affordable housing industry. A native New Yorker, Dwayne grew up surrounded by the industry, with parents who worked and retired from the New York City Housing Authority.

A Webster University MBA graduate with a concentration in management, Dwayne's career spans managing affordable housing across the Southeast. Previously, as Regional Property Manager, he oversaw 10 properties with various subsidized programs, including Section 8, Section 42, and Rural Housing Services.

Dwayne holds multiple professional designations, including NAHPe, SHCM, and HCCP, awarded by the National Assisted Housing Management Association and the National Home Builders Association. His expertise encompasses compliance management, technical assistance, and software support.

We offer two convenient options for credit card payments. You can choose to process your payment securely through our trusted payment processor, Stripe, or opt for a seamless redirection to PayPal. Rest assured that the transaction process is entirely handled by either Stripe or PayPal, ensuring the utmost security for your card information. KBL Housing Consultants does not have access to your sensitive card details.

To proceed with your payment, please log in or sign up for an account. Once you have selected the desired webinar or training session, choose from the available purchase options and click the "Add to Cart" button. You will have two payment options: credit or debit card, or the convenient pay-later option by selecting the invoice button.

Once the payment process is complete, you will be redirected to a page where you can enter the names and email addresses of the attendees. If necessary, you can log into your account to update or edit the attendee information. Alternatively, if you opt to pay later using an invoice, you can submit the attendee names, and an invoice will be automatically generated with the information you provide.

Cancellations made up to fifteen days prior to the scheduled event are eligible for a refund, minus a $50.00 cancellation fee per person, applicable to both webinars and in-person events. KBL Housing Consultants reserves the right to cancel the event for any reason. In such cases, a full refund will be provided, or attendees may choose to attend another class of equal value. Please note that no refunds will be issued for no-shows. Additionally, once a purchase has been made, no refunds will be given for recorded webinars, in-house training, or additional items such as quizzes and forms.

In the event of unforeseeable circumstances beyond the control of KBL Housing Consultants, such as natural disasters, technical issues, power outages, internet outages, or speaker illness, which prevent the webinar from taking place as scheduled, an alternate date will be arranged within two weeks. If an attendee is unable to attend the rescheduled date, they will be offered access to the webinar recording instead.

Accessing Presentation Materials

Following the presentation, transcripts are typically provided complimentary, with some exceptions. Additional resources, such as quizzes, forms, and recording copies, may incur a separate fee. Details about these add-ons can be found in the webinar's description.

Recording Access and Refund Policy

If you purchase a webinar or training recording, you'll have 30 days to access and review the content. Please note that all sales are final for add-ons, including quizzes, transcripts, recordings, and forms. No refunds will be issued for these items once purchased.

Completing Attendee Registration

After successfully making a payment via credit/debit card or PayPal, you'll be redirected to our attendee submission form. Please submit the names and email addresses of the attendees, double-checking the spelling of the email addresses.

If you choose the "Pay by Check" option, simply click the "Proceed" button to enter the attendees' information.

For your convenience, you can update or edit attendee information at any time by logging into your account. To ensure a smooth experience, please provide attendee information prior to the training start date.

Important: Failure to provide accurate attendee information or delays in submitting this information may result in delayed or failed delivery of the training link. Please note that refunds will not be issued in such cases.

The benefits of signing up for an account are access to all of your webinar data including recordings, transcripts, purchase history, attendee information, and invoice tracking. Sign Up Today For a Free Account!!

Register/Login

SIMILAR EVENTS

Dewayne Legrant

Mastering HUD MOR: Management and Occupancy Review Essentials

Dewayne Legrant

New Manager 103 – Determining the Cash Value of Assets

Dewayne Legrant

New Manager 101 – Tenant Interviews

KBL Housing Consultants’ Training Reviews

Kelly

I took your very informative MOR webinar & am interested in an example of the file checklist you use, I would love to have my files in the order auditors would prefer. Thank you,

Marqus Jones

Good evening Lloyd, I appreciate the time you took to improve my eye as a maintenance man. Could you please provide me with a copy of today's REAC recording for future reference? I would greatly appreciate it. You have a safe holiday.

Tiffany Schulte

Thanks for hosting the NSPIRE class electronically; there is a lot of great information here and your delivery is great! Easy to understand, great progression pace, thorough coverage of course material. I'm always eager to give good reviews so if you need it posted somewhere else let me know where to go. Have a great weekend! NORTH WARD PLAZA WINTERSET LOW RENT HOUSING AGENCY

Tawnja

Thank you for the MOR presentation, I found it to be very informative. I would greatly appreciate a copy of the forms you showed at the end of the presentation.

Angela Balderama

"Hello, I just want to say that this is a good training and very informative-thank you! I sent you another email for the recording of the training but I have a couple of more requests... Do you have a list of what you'll be looking or not looking for? Dos and Don'ts"

Agustin

Mr. Lloyd Adams, The REAC/UPCS/NSPIRE Training was very insightful. I really appreciate the understanding I gleaned off of your knowledge.

Jan Johnson

Please email forms to me so enjoyed the MOR presentation

Pam

Thank you so much Mr. Adams for the most informative REAC webinar that you presented. I found this most helpful and very easy to follow. All of the important information was so well put together and very organized. Thank you again for all of the important and helpful information.

Kelley

Thank you so much! I guess I just don't trust people to be above board if they know they can get away with not paying a pet deposit. LOL! Your fair housing presentation was enjoyable and I'll be looking forward to more webinars!

Phyllis Holmes

One of the best training I have been in for REAC. Thank You

Jankarla Silverio

"Good afternoon, I enjoyed the MOR presentation and it will be very useful because I will have a MOR audit next month. Can you please send me a copy of the presentation? Thank you!"

Dana Brewer

Hello Lloyd, Thank you very much for presenting the REAC/UPCS/NSPIRE Training. It was very informative for me. I was invited to the training and took Marianne Mancinho spot. I am anticipating a REAC inspection of property this year. Your presentation will help me prepare for it.

Todd Stellmaker

Hey Lloyd – thanks for a great reac presentation. Excellent stuff!

Inna

Dear Mr. Adams, the REAC/UPCS Presentation was very useful, done in a good manner and quite easy to absorb. Can we have a printout of your presentation? Especially the New Changes part, Thank you in advance.

Karen

Great training today, I really did learn quite a lot! I would like to purchase the REAC quiz, how much would it be for each person? Can I purchase 1 recording or do I need to purchase it for everyone on my team that attended? Thanks,

Sheri Lovelady

Lloyd, Thank you for today’s REAC webinar. It was very informative!

Coleen Sanchez-Garcia

Thank you for the very informative training today. I would like to get a copy of the recording and take the REAC quiz.

Jen McCay

Thanks so much – the session was really great! Being new to HUD buildings I thought this was very well done and easy to follow. Take care – Jen McCay

Kevin Janik

Thank you for answering my questions. The NSPIRE presentation was informational and forward preparing. It is always good to know what is around the next bend.

Tammy Johnson

Good morning, I really enjoyed the class yesterday I wanted to follow up on when I will receive the certificate my company is horning brothers thank you so much in advance!

José Feliciano

Thank you for the excellent REAC training on Thursday. I want to make you a consultant, the photos included is an emergency éxit window. All these types of windows have this type of screw-in that window that is acceptable?

Miles Loewy

Hi Lloyd. I attended your REAC workshop last week, I found it to be very informative and your experiences made some issues much clearer.

Joyce Kayser

I wanted to thank you for the webinar on September 9th, it was very informative. We are going to be doing a mock inspection and I was wondering if you had a checklist we could use? Thank you.

Grace Morris

It was a very informative class last week. It is giving us the incentive to get moving on NSpire things NOW and not wait! Thank you

Gloria H. Rodriguez

I wanted to thank you for the training. It was excellent and very informative. In reference to the certificate, I'm not able to download the certificate. Can you resend it, and will you be sending the transcript?

Pete Stork

Thanks, It was a good refresher.

Blake Wells

Hi Lloyd, One of our employees, Mike Farmer, attended the KBL NSPIRE training on 9/21. Can you please send me an invoice for payment? Mike said the training was very informative. Greatly appreciated! Thank you,

Marie McDonald

I enjoyed the class, it was a lot of information in a very short amount of time. I may need to take it again in the future, just to take in what I may have missed. Thank you for offering this class. Have a great weekend.